FAQ

Do you have a return policy?

We have a standard 30-day return policy on items that are unused or unopened and are considered returnable by us. Examples of items not returnable would be “made to order” items, items marked “as-is” or “non-returnable” on their product page. If you want to return an item within the allotted time period that meet the criteria, reach out to using our contact form and select “RMA Request”. For more information, please see our Return Policy.

My order hasn’t shipped yet, can I cancel for a refund?

You can cancel your order as long as it hasn’t already shipped and isn’t a “made to order” item. Any cancellation request prior to an item being shipped will be refunded in full. This is a very narrow window so please contact us immediately.

I received my order and something is missing, broken, or incorrect. What can I do?

If you open your package and something is broken or missing, reach out to us through our contact form. We will make it right!

I placed an order X days ago, why hasn’t my order shipped yet?

We have a 48 hour (2 business days) shipping and handling window for all in stock items. Made to order items require additional processing, which varies depending on the item. The item’s product page will typically have the extended handling time listed. If it doesn’t and it’s “made to order”, add another 24 for process. We drop off packages Monday – Friday. Weekends do not count towards handling time.

What locations do you ship to?

We ship to the following locations:
Australia, Canada, France, Germany, Japan, Spain, and The United States

If your location isn’t on this list, reach out to us and we’ll see if we can add your location to our shipping list.

Due to new VATs laws, we are currently not shipping to the UK.

I’m an international customer and I received custom fees. Do I have to pay these fees?

Yes. It is the responsibility of the customer to pay for any local fees they may incur due to their local laws. Please see our Shipping and Handling policies for more information.

I’m an international customer. Can you mark a package as a “gift”.

No. We fill out all customs forms with accurate information.

My package appears to be lost. Can you help?

We ship all items with USPS tracking but please allow up to 48hrs for changes when tracking your order. If a package’s tracking status appears to have “stalled” for longer than 5 business days, please reach out to us and we’ll contact the shipping courier. Please understand that Humble Bazooka is not responsible for lost or stolen packages. If you think someone has stolen your package from your property, please contact the local authorities.

The 3D printed item I ordered isn’t perfect. Can I return it?

We have very strict standards as to what leaves our shop. However, this is a very subjective thing with 3D printed items. Unfortunately, we can’t offer full refunds based on this point alone. Please see our return policy for more information.

I’m having a problem ordering from your website. What do I do?

Please contact us right away using our contact form.

I’m a reseller and interested in selling Humble Bazooka products in my store.

Please contact us using our contact form and select “Reseller inquiry” from the available options.

I’d like to buy one of your products in bulk.

Please contact us using our contact form and select “Bulk order inquiry”.

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