Why can't I order items from your shop anymore?
We've teamed up with Stone Age Gamer to handle all future fulfillment of our products! Read more
Why don't you sell and ship to the UK?
Update: Good news, our products are now fulfilled through Stone Age Gamer and they do sell and ship to the UK!
Unfortunately, due to newer VAT laws, we are currently don't do "direct sales" to the UK. As a reputable company, we respect the UK's import laws. In order to do "direct sales" with the UK, we'd need to jump through a ton of hoops involving the UK's taxation office and we just don't have the volume to support that. On a positive note, we can sell through a "marketplace" like eBay. Marketplace prices are slightly higher due to their fees. Not all products are offered on marketplaces like eBay.
Do you have a return policy?
We have a standard 30-day return policy on items that are unused or unopened and are considered returnable by us. Examples of items not returnable would be "made to order" items, items marked "as-is" or "non-returnable" on their product page. If you want to return an item within the allotted time period and the item meets the criteria, reach out to using our contact form and select "RMA Request". This is the only way we accept returns. For more information, please see our Return Policy.
My order hasn't shipped yet, can I cancel for a refund?
You can cancel your order as long as it hasn't already shipped and isn't a "made to order" item. Any cancellation request prior to an item being shipped will be refunded in full. This is a very narrow window so please contact us immediately.
I received my order and something is missing, broken, or incorrect. What can I do?
If you open your package and something isn't right, reach out to us through our contact form. We will make it right!
I placed an order X days ago, why hasn't my order shipped yet?
Shipping and Handling time varies between products. Most on hand items ship within 2-3 business days. 3D printed items require more time to print. Please allow at least 3-5 business days for 3D printed items. We drop off packages Monday - Friday. Weekends do not count towards handling time.
I'm an international customer and I received custom fees. Do I have to pay these fees?
Yes. It is the responsibility of the customer to pay for any local fees they may incur due to their local laws. Please see our Shipping and Handling policies for more information.
I'm an international customer. Can you mark a package as a "gift".
No. We fill out all customs forms with accurate information.
My package appears to be lost. Can you help?
We ship all items with USPS tracking but please allow up to 48hrs for changes when tracking your order. If a package's tracking status appears to have "stalled" for longer than 5 business days, please reach out to us and we'll contact the shipping courier. Please understand that Humble Bazooka is not responsible for lost or stolen packages. If you think someone has stolen your package from your property, please contact the local authorities.
The 3D printed item I ordered isn't perfect. Can I return it?
We have very strict standards as to what leaves our shop. However, this is a very subjective thing with 3D printed items. Unfortunately, we can't offer full refunds based on this point alone. Please see our return policy for more information.
I'm having a problem ordering from your website. What do I do?
Please contact us right away using our contact form.
I'm a reseller and interested in selling Humble Bazooka products in my store.
Please contact us using our contact form and select "Reseller inquiry" from the available options.
I'd like to buy one of your products in bulk.
Please contact us using our contact form and select "Bulk order inquiry".
Will you print something from Thingiverse / Prusa Printables for me?
Not unless it's something you personally created yourself or we have a contract with the original creator. We don't offer custom printing of other people's designs even if we have permission from the original creator. Sorry, but this ultimately causes drama even when done right with permission.
